Billing & Refund Policy

1. Prices, currency and taxes

Prices are set and charged in US dollars. Where a page shows a second currency, that figure is a convenience conversion at the platform's current rate and may differ slightly from what your provider finally charges.

If you pay through a local method, the provider converts at its own rate on the day, and your bank or e-wallet may add fees. Those differences are between you and your provider; the USD amount on the invoice is the amount owed to us.

Prices exclude any tax that applies to you. Where we are required to collect a tax it is shown before you confirm.

We may change prices for future terms. A change never applies to a period you have already paid for.

2. Payment methods and the wallet

Payments are taken through PayPal (international cards and PayPal balance) and Duitku (bank transfer and Indonesian e-wallets), and in some cases from your on-platform wallet balance. Availability of each method depends on the product and on what is enabled at the time.

The wallet holds prepaid credit in two forms — a fiat balance and platform points. Both are:

• usable only on this platform, for the services and products we offer;
• not a bank deposit, not interest-bearing, and not protected by any deposit guarantee scheme;
• not withdrawable to cash except through programmes we explicitly operate, such as affiliate payouts, on those programmes' terms;
• non-transferable between accounts except where a feature exists for it.

Points convert to and from USD at the published platform rate at the moment of the transaction. Balances obtained through fraud, a reversed payment, an exploited bug or a violation of the Acceptable Use Policy are removed without compensation.

3. Invoicing and renewal

Recurring services — Cloud VPS, web hosting, subscriptions — are billed in advance for each service period.

• An invoice for the next period is generated automatically about three days before the current period ends.
• The invoice is due on the service's expiry date, not later.
• Paying the invoice extends the service by one period from the expiry date. Paying early does not shorten the period you have already bought.
• Invoices, due dates and payment status are always visible in your billing dashboard, and notices go to the email on your account.

Keeping a working email address on your account is your responsibility. A missed notice is not grounds to reverse a suspension or to waive an invoice.

One-off purchases — licences, vouchers, individual products — are charged once at purchase and do not renew.

4. Overdue invoices and suspension

What happens when an invoice is not paid on time, in order:

• On the due date the invoice is marked overdue, and the service is automatically suspended and powered off. This is automatic and runs without manual review. Your data is still on disk at this point, but the service is not running and not reachable.
• Paying the overdue invoice restores the service. Reactivation is normally immediate once payment is confirmed; provider confirmation for bank transfers can take longer, and that delay is outside our control.
• After a suspension has run for the grace period stated on your product — and, where none is stated, 14 days — the service is terminated and its storage is reclaimed. Reclaimed data is permanently destroyed and cannot be recovered, including by paying afterwards.

If you know a payment will be late, open a support ticket before the due date. Extensions are discretionary, but they exist and are far easier to arrange in advance than to argue for afterwards.

5. When we refund

We refund in these situations:

• Duplicate or incorrect charge — you were billed twice, or billed an amount that does not match what you ordered. Refunded in full once verified.
• Service never delivered — you paid and the service was never provisioned, or provisioning failed and we cannot fix it. Refunded in full.
• Faulty on our side and unfixable — a product does not work as described because of a defect on our side, you reported it promptly through a ticket, and we could not resolve it within a reasonable time. Refunded in full or pro rata depending on what you were able to use.
• Material reduction to a paid service — we materially reduce or retire a service you are actively paying for, and you do not want to continue. The unused portion of the current period is refunded pro rata.
• New licence purchases, within 48 hours — a licence bought with money (not with a voucher, points or reward) may be refunded within 48 hours of purchase provided the software has not been activated: no HWID registered, no download consumed. After activation the licence has been delivered and is not refundable.

Refunds go back to the original payment method wherever the provider allows it. Where it does not — an expired card, a closed e-wallet, an unreturnable local transfer — the amount is credited to your wallet balance instead. Provider fees already deducted from the original payment are not always recoverable, and the refund is net of them.

Once approved, expect the funds to appear within the timescale of the provider handling it: typically a few business days for cards and e-wallets, longer for bank transfers.

6. When we do not refund

Unless the law where you live requires otherwise, the following are not refundable:

• Time already used on a hosting service. Cancelling mid-period stops the next invoice; it does not refund the current one.
• Licences that have been activated, downloaded, or bound to a HWID.
• Licences and services obtained with vouchers, redeemed keys, points, rewards, giveaways or promotional credit — there is no cash value to return.
• Wallet top-ups. Credit added to the wallet is prepaid for platform use and is not converted back to cash.
• Services terminated for breach of the Terms of Service or the Acceptable Use Policy, including fraud, attacks and malware distribution.
• Data lost because a service was suspended for non-payment and then reclaimed.
• Downtime caused by your own configuration, your own software, a compromise of your server, or an upstream provider or network failure outside our control.
• Consequences on a third-party platform arising from how you used software licensed from us — see section 7 of the License Agreement.
• Change of mind after a service has been delivered and used.

Where mandatory consumer law in your country gives you a cancellation or refund right stronger than this policy, that right applies and this section does not reduce it.

7. How to request a refund

Open a support ticket from the account that made the purchase, and include:

• the invoice or transaction reference, or the licence key;
• the date and amount, and the payment method used;
• what went wrong, and what you would like done about it.

We aim to give a decision within 5 business days. Where a payment provider has to be involved, the decision can take longer, and we will tell you where it stands rather than leave the ticket silent.

8. Chargebacks and reversals

If something looks wrong on your bill, raise it with us first. Almost every dispute is a misread invoice, a duplicate submission or a provider delay, and those are fixed in a ticket within a day.

A chargeback filed without contacting us first is treated as a payment reversal. When a payment is reversed we:

• suspend the services and revoke the licences it paid for, immediately;
• debit the reversed amount, plus any fee the provider charges us for the dispute, from the account balance;
• restrict the account from further purchases until the balance is settled.

Reversals we conclude were fraudulent — a stolen payment instrument, or a chargeback filed on a service that was delivered and used — result in permanent termination and forfeiture of everything on the account.

9. Cancelling a service

Cancel a recurring service before its next invoice is generated — that is, more than three days before the current period ends — through your billing dashboard or a support ticket. The service then runs to the end of the period you have paid for and stops.

Cancelling does not delete your account, your wallet balance or your content. To close the account entirely, say so in the ticket — closure cancels active services, and section 8 of the Privacy Policy explains what is retained afterwards and why.

Take your data out first. Download what you need from the server, Drive and your repositories before the end of the period. Once a terminated service is reclaimed, it is gone.